Dear fit4balance customers,

As of February 1, 2016, we are no longer selling online at fit4balance.ca/com. For more than a decade, we have made it our mission to provide you with the greatest selection of New Balance footwear, apparel, and accessories; coupled with exceptional customer service. While we have closed our online store, we will continue to offer the same great service and selection at our New Balance stores in Toronto, Oakville, D.C., and Fairfax. We will also provide free shipping on all orders across Canada.

If you have shopped with us in the past: All outstanding orders will be shipped as soon as possible. We will continue to offer customer support in store, over the phone, or via email - including returns and exchanges. If you wish to cancel or modify an existing order, please send us an email or give us a call.

Thank you for your support over the past 15 years.  We hope to see you soon at one of our stores and invite you to visit our newest location at the Exchange Tower in Toronto, opening Spring 2016. For details on upcoming promotions and events, be sure to signup for our newsletter below.

Sincerely,

fit4balance inc.
 

ORDERS / ONLINE CREDITS

All existing orders and outstanding back orders will be shipped as soon as possible. Please contact us via phone or email if you wish to make a change or track your order.

If you have an online credit, please contact us via phone or email.

New Balance Canada has agreed to honour all fit4balance online credits through newbalance.ca.

 

RETURNS & EXCHANGES

We will continue to stand behind any product sold on fit4balance.ca/.com. For exchanges, refunds, or other inquires, feel free to email us or give us call.

In Canada, you can visit any New Balance store in Toronto or Oakville regarding your fit4balance.ca purchase. 

In the U.S., you can drop by our New Balance stores in D.C or Fairfax, and discuss your fit4balance.com order with one of our sales associates. 

Our full returns policy can be found here.

CONTACT US

Toll-Free: +1 (877) 769-6286
Local: (416) 848-4797
Fax: (416) 962-8889

M - F: 9am - 5pm (EST)

Email: service@nbto.ca

NEWSLETTERS

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