Fit & Comfort
If you are not completely satisfied with the fit of your new shoes or apparel, we will gladly exchange them for a different size or provide you with a full refund.
Style & Functionality
If you are not completely satisfied with the look or functionality of your new shoes or apparel, we will gladly exchange them for a different pair or provide you with a full refund.
If you are in need of a return or exchange, please review our Returns, Exchanges and Refund Policy and keep in mind the following points:
- Only merchandise returned within 30 days with a copy of the original receipt is eligible for a full refund.
- Merchandise must be returned in new condition for any exchange or refund.
Whether you are shopping with us online or in-store, we are committed to ensuring you are totally satisfied with your purchase.
The following instructions outline the procedures for processing a return, exchange or refund.
At New Balance Toronto, we’re committed to finding you the right fit. That’s why all regular priced merchandise is eligible for refund or exchange if returned in unworn condition within 30 days from the original purchase date along with its original receipt.
All sale priced items accompanied by an original receipt, as well as items returned with a Gift Receipt, are eligible only for exchange or equivalent in-store credit note if returned in unworn condition within 30 days from the original purchase date.
Returns without an original receipt or after 30 days from the original purchase date are eligible only for exchange or equivalent in-store credit note at the current in-store selling price of the same product.
Click here for store locations.
Online Orders from fit4balance.ca
- Merchandise to be returned or exchanged must be received within 30 days.
- A copy of your original receipt must accompany any return, exchange or refund.
- On the back of your receipt please complete the form provided with a detailed explanation regarding the reason for your return. Please be as specific as possible and state whether you are requesting an EXCHANGE or REFUND.
- If you are requesting an exchange, please indicate the size you would like us to send you.
- Credit will be provided and/or replacement merchandise sent the same day the merchandise is received at fit4balance.
- Processing will be as follows:
- For refunds, credit will be provided for the price of the merchandise and any applicable taxes, excluding shipping costs.
- Exchanges will be handled on an even exchange basis... you pay the shipping back to us, we pay the shipping for sending the replacement merchandise to you.
- If a return is due to a shipping error or manufacturer's defect, the initial shipping and return shipping charges will be waived. The original shipping charge will also be credited back to your card.
If you have any questions regarding a return, exchange or refund, please contact us. We will be happy to assist you!
Our address for returned merchandise is:
c/o New Balance Toronto
1510 Yonge Street
Toronto, ON M4T 1Z
Bought Your NB somewhere else?
At New Balance Toronto we still want to help. If you’re unsatisfied with a New Balance product that you purchased elsewhere, we’ll be happy to offer you an in-store credit equivalent to 50% of the product’s suggested retail value with a copy of your receipt and within 30 days of your original purchase date.
We reserve the right to amend any product’s eligibility for refund or exchange based on product wear or if the item is no longer available in store.
fit4balance takes information security seriously and realizes that security and privacy are of the utmost importance in an online shopping experience. If, after reading the information detailed below, you would prefer to complete your order off-line, click here for assistance.
Email is not a secure means to send information, as it is not encrypted. We discourage you from sending any sensitive information, such as credit card information, via email at any time on any site.
To be sure you have the maximum protection available, we strongly advise that you download the latest version of your browser. To assist you, we've provided links below for the current most popular browsers...
Terms and Conditions
Welcome to the fit4balance web site. Please review the following terms and conditions which govern the use of and purchase of products from our Site ("Agreement"). By accessing, browsing, or using this Site, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms, please do not use this Site.
We may from time to time change the terms and conditions that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms and conditions changed. We may change, move or delete portions of, or may add to our Site from time to time.
Unless otherwise noted, all materials, including images, graphics, illustrations, design, icons, photographs, written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed to or by fit4balance. This site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interest in and to which are owned by fit4balance. This Site and its Contents are controlled and operated by fit4balance from its offices in Toronto, Ontario.
Permission is granted to display, copy, distribute, download, and print in hard copy portions of this Site for the purposes of:
(1) placing an order with fit4balance or
(2) using this Site as a shopping resource, provided you do not modify the Site and that you retain all copyright and other proprietary notices contained in the Contents.
Except in connection with shopping or placing an order, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of fit4balance or the applicable copyright owner.
Please note that the permission grant herein terminates automatically if you breach any of these Site terms and conditions. Any other use of the Contents on this Site including reproduction for purposes other that as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of fit4balance, is strictly prohibited.
Disclaimer of Warranty
THIS SITE AND ITS CONTENTS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH WE BELIEVE THE CONTENT TO BE ACCURATE, COMPLETE, AND CURRENT, FIT4BALANCE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT. Price and availability information is subject to change without notice.
Disclaimer of Liability
IN NO EVENT SHALL FIT4BALANCE BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE. In an effort to provide our customers with the most current information, fit4balance will, from time to time, make changes in the Contents and in the products or services described on this Site.
User Comments & Feedback
You agree that any material, information, and ideas that you transmit to this Site or otherwise provide to fit4balance ("Transmissions") shall be and remain fit4balance's property.
All Transmissions will be treated as non-confidential and non-proprietary and fit4balance shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the Transmissions to others without limitation. Additionally, fit4balance shall be free to use any ideas, concepts, know-how, or techniques contained in such information for any purposes whatsoever including, but not limited to, developing, manufacturing, or marketing products incorporating such information. You further agree that fit4balance may use information about your demographics and use of this Site in any manner that does not reveal your identity.
In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any contents you make.
This Site and its Contents are displayed solely for use by and delivery to Canadian residents.
fit4balance cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.
We have no intention of collecting personal information from individuals under the age of 18. If you are a child under the age of 18, please do not place an order or provide any information to us.
This site may contain links to other web sites ("Linked Sites"). fit4balance does not operate or control any information, products or services on the Linked Sites, and neither endorse or approve any products or information offered at Linked Sites. Linked Sites are used at your own risk.
The prices advertised on this Site are for internet orders. Prices on some items may differ from those charged at New Balance stores. Prices and availability of items are subject to change without notice.
In the event that a product is listed at an incorrect price due to typographical error or error in pricing information received from others, fit4balance shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. fit4balance is not responsible for typographical or photographic errors.
This Agreement is effective unless and until terminated by fit4balance. fit4balance may terminate this Agreement at any time without notice to you, and accordingly deny you access to the Site in our sole discretion if you fail to comply with the Agreement. Upon any termination of this Agreement by fit4balance, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials. In addition, by providing material on our Site, fit4balance does not in any way promise that the materials will remain available to you. fit4balance may terminate all or part of its Site at anytime without notice to you.
fit4balance is committed to protecting your privacy and have created this statement to outline our approach in this regard. The following discloses the information gathering and dissemination practices for our web site (fit4balance.com and related sites). If you have any concerns, comments or complaints, please let us know
We collect general information as you browse our site to help us diagnose problems with our server, administer our web site, and analyze broad demographic information about our visitors. The following information is obtained:
- IP Address - We use IP addresses to measure site traffic and help provide relevent shopping experiences. Your IP address is not linked to your customer information.
- Referral Site - If you come to our site via a link, the location of the referral is captured. This is to help us know where our customers come from.
- Browser Type - This information is captured to help us optimize our site to match the latest technology used by our customers.
- Movements through our site - We keep track of the pages you visit to help us provide a more personalized and relevant shopping experience.
In addition, our site uses an order form for customers to request products. This order form allows us to obtain contact information (email, address, & phone number) and payment information (credit card number). This information is used to confirm your order and respond to any questions you may have. Where required, we also share this information with certain intermediaries (Canada Post/UPS) strictly to process and ship your order. fit4balance does not sell, rent or loan information regarding its customers to any third party as per Canada's Personal Information Protection and Electronic Documents Act.
We allow customers to maintain a Customer Profile to aid in the input of future orders. The Customer Profile contains contact information only, we do not maintain payment information in our customer database unless you allow us to for future checkout conveniences. This feature is optional and available during the order process. You may change the information in your Customer Profile at any time by visiting the Edit Customer Profile page. We require your consent to obtain this and all personal information used to complete and ship your order.
Lastly, to improve our services to you we may from time to time request some of our customers to complete a voluntary survey. Survey answers are confidential. If you do not wish to participate is a survey, simply decline to participate when asked.
In order to provide our customers with powerful functionality, we developed our site using Microsoft's Active Server Page Technology (ASP). One of the benefits of using ASP is that we are able to temporarily store information about your visit (i.e. items in your shopping cart, sizes you have selected...) on our server. This is far more efficient than passing information back and forth over the internet between our server and your browser.
To keep track of your selections and items, a unique session number is assigned every time you place items into the cart.
How do cookies work?
Cookies are files containing bits of text information which our server sends to your computer and vice versa (exactly like all other information you receive when surfing the net, except it s not displayed). This allows our server to communicate with your browser and keep track of your unique shopping selections. The text information on your cookie correlates with the unique session number assigned to you when first accessing our site.
First and foremost, cookies are harmless. Cookies are small strings of text and nothing more. They are not capable of doing anything malicious to your computer, and cannot be read by any site other than the site which originally delivered the cookie. Cookies do not contain any information retrieved from your computer, they only contain information supplied by you regarding your specific visit to the site sending the cookie. Lastly, cookies are temporary and, in our case, are deleted when you close your browser.
Correspondence from us
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our web sites.
We provide our customers with the ability to be removed from our mailing list and to cease receiving all communications from us. To do so, follow one of the following steps:
- To be removed from the mailing list please edit your settings accordingly and you will no longer recive the standard newsletter or contact us and request to be removed from our mailing list.
If you have any questions about this privacy statement, the practices of this site, or your dealings with New Balance Toronto, you can contact us at:
New Balance Toronto 1510 Yonge Street
Toronto, Ontario M4T 1Z6